Our Commitment
At POLVARIONA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations.
Eligibility for Refunds
- The item must be unused and in the same condition as you received it.
- Returned items must have all original tags, packaging, and receipts.
- Requests for refunds must be made within 30 days of receiving the item.
Non-Refundable Items
Certain types of items cannot be returned. These include perishable goods and custom or personalized items. Gift cards and downloadable software products are also non-returnable.
Procedure for Refunds
To initiate a return, please contact our customer service team at [email protected]. We will guide you through the return process. Once your item is received and inspected, we will notify you of the status of your refund.
Processing of Refunds
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Contact Information
For any questions regarding our refund policy, you can reach out to us via email at [email protected].